Resilience in Health was inspired by the work both Directors have experienced in the healthcare industry throughout their professional careers

Resilience in Health Pty Ltd was founded in 2018 by Dr Cathy Adams and Ms Sue Hendy who are Co-Directors.

Sue Hendy
Ms Sue Hendy

Co-Director of Resilience in Health
Casual Academic Lecturer Southern Cross University

Sue has over 40 years’ experience in nursing and midwifery across a diverse range of roles which include the Royal Flying Doctor Service, Midwifery Consultant, Aboriginal Maternal and Infant Health and Director of Midwifery and Governance at St Georges University Hospital, London.

Sue was the Midwifery Representative for NSW on the Nurses and Midwives Council for 7 years and also served on the first NSW Nurses and Midwives Board.

This experience has enabled Sue to have significant understanding of regulation, protection of the public and restorative support for nurses and midwives.

Sue established the NSW Aboriginal Maternal Infant Health Strategy Training and Support Unit for midwives and Aboriginal Health Workers across NSW. This award-winning unit was identified in the first evaluation of AMIHS, as vital to the success in achieving the improvements in health outcomes for Aboriginal women and babies, supporting and providing education for the staff.

The Health Education and Training Institute (HETI) was established by NSW Health to provide quality, evidence-based education and training to all staff working in the public health system. Sue was the first Director of Nursing and Midwifery and coordinated the development of the Clinical Supervision Guide for Nurses and Midwives across the continuum and associated toolkit to assist clinicians to provide a safe and supportive environment.

Sue’s passion is supporting clinical services and staff to maintain and optimise health outcomes.

Sue is keen to support the current and future health workforce to provide world class healthcare in whatever context it is delivered and to support initiatives that improve their working lives. To that aim, Sue is currently a casual academic lecturer at Southern Cross University and Co-Director of Resilience in Health. The aim of the company is supporting health professionals in the development of personal, professional and organisational strength to achieve safe, high quality health care.

Sue’s diverse skill set includes clinical redesign, change management, workforce education and culture change and she has also worked for state and national governments.

SUE's CORE SKILLS
  • Senior health service management strategic and operational context; service review, clinical redesign – matching new models of care with population and workforce needs, project management and evaluation.
  • Clinical governance: patient safety, review and management of adverse outcomes. Harm minimisation principles for staff and patients and experience in open disclosure and conciliation.
  • Regulation of health professionals, impairment, conduct and performance management.
  • Education of health professionals both peer and multidisciplinary, development of resources and courses to support new learners including those with poor literacy and community based.
  • Providing leadership, coaching, mentoring, cultural change to support safe environments for all staff and those receiving care.
  • Education and training skills across various groups from illiterate to tertiary education, public speaking, acquiring new knowledge, flexibility and adaptability.
  • Clinical expertise in women’s, child and adolescent health across the continuum, general emergency skills, rural and remote experience and aeromedical retrieval.
  • Working with marginalised groups including Indigenous people, cultural diversity, knowledge of cultural safety and competency, community development and consultation
Dr Cathy Adams

Co-Director of Resilience in Health

Cathy has nearly 40 years’ experience in nursing and midwifery but has predominantly worked in midwifery. This experience has been as a clinician working in various models of care including continuity of care and homebirth, in various levels of care from tertiary facilities to stand alone birth centres and in various countries including Australia, United Kingdom, Saudi Arabia and Vietnam.

Cathy has also held varied roles in these various settings including as a clinical midwife, an educator and for the past 18 years as a Midwifery Consultant. In this role Cathy has been responsible for, or engaged in, activities to establish models of care, implementation of innovative change to practice, midwifery education and research.

Cathy has also been involved in the development of specialised education programs including Maternity Emergencies for the Defense Forces in readiness for deployment and a range of experiential workshops for midwives and obstetricians in remote areas of Vietnam.

Cathy has a strong focus on risk mitigation and management strategies to improve outcomes in maternity care. Her PhD was focused on recognition of the workplace readiness to change and ability to reshape in order to provide high quality and safe care. Cathy is passionate about supporting clinicians develop resilience and capacity to reach their full potential both personally and professionally.

MISSION AND VISION

Our mission is to provide inspirational, ethical, contemporary and authentic education, mentorship and support for health care professionals and managers.

Our vision is to promote resilience and safety for staff and patients through the provision of various streams and associated products. These can be tailored to individual or organisational needs and delivered in various ways to support customer pressures and organisational climate.